Product exchanges and refunds

The Consumer has the right to demand an exchange of a defective product or the return of the amount paid for a defective product, and to the legal or voluntary guarantees that were made, in compliance with the consumer rights protection law, by sending an email to so that the product can be swapped out.

In the event that the product arrives with imperfections, for example, it was dirty or deteriorated upon reception, photographic evidence of such faults must be sent in to Company, which will then send a placement product free of charge, within the continental territory of the Republic of Chile.

In the event the product does not arrive within the agreed upon time frame for reasons attributable to the Company, the Customer may cancel their purchase, and then the Company would return the funds to the Consumer via bank transfer for the amount paid for the product. This must be shown using the
shipping company’s tracking number.

The reasons for late arrival that are not attributable to the Company include shipping company strikes or work stoppages, if the shipping company is subject to an insolvency procedure under Law No. 20.720, a constitutional state of emergency in accordance with the Political Constitution of the Republic of Chile, acts of nature, force majeure, and natural disasters of any type that would imply a delay in parcels or correspondence delivery.